Frequently Asked Questions

To inquire about establishing primary care with High Point Family Medicine, LLC, please call our Lancaster location at (608) 723-3100, and our staff will gladly assist you. We will gather the necessary information in order to get you scheduled as soon as possible.

First, be sure you are using either Chrome or Internet Explorer for your internet browser and use the correct website for High Point at this link: https://health.eclinicalworks.com/highpoint. Second, try the “reset password” option. If you are still having trouble, you are welcome to call the clinic and we’ll troubleshoot the issue with you over the phone.

Screening labs are done as general prevention. They are often part of an annual physical to detect problems, such as diabetes or high cholesterol. Diagnostic labs are designed to diagnose diseases based on specific symptoms. Additionally, labs can be used to monitor a disease. In general, screening labs are covered by insurance as a screening item whereas diagnostic labs and those labs used to monitor a disease vary in regard to their insurance coverage.

For more information, please review this document.

A physical is a preventive exam generally performed once a year. An office visit is used to address diseases or evaluate symptoms. If you came in for a physical but discussed new or ongoing diseases or symptoms, then this would be billed as an office visit. Many times this would be in addition to the charge for your physical.

For more information, please review this document.

Insurance Plans and Networks Accepted at HPFM include:

Alliance, Anthem Blue Cross Blue Shield, Cigna, Coventry, Dean, FirstHealth, Group Health Cooperative of Eau Claire, HealthEOS/MultiPlan/PHCS, Health Choices, HealthPartners, Humana, Medical Associates, Medicare, Midlands Choice, Quartz, Sisco, Tricare, United Healthcare, WEA, Wisconsin Medicaid, WPS.

However, insurance companies have multiple plans. To ensure the most accurate information and to confirm network status, contact your insurance company at the number listed on the back of your insurance card.

Medicaid HMO’s accepted at HPFM:

• Anthem Blue Cross Blue Shield Medicaid
• Dean Medicaid
• Group Health Cooperative of Eau Claire
• Quartz Medicaid
• United Healthcare Medicaid
• Independent Care (iCare)

The patient must choose an HMO with the State when applying for or renewing their coverage.